Frequently Asked Questions

Do you offer direct billing?

We do not offer direct billing to insurance at this time. Please contact our office with your insurance policy information before your visit. In many cases, we can contact your insurance to check how much will be covered before your visit.

What do I bring to my first Visit?

• Your BC Care Card
• Extended health insurance policy information: your card, and the following info: name and birth date of the primary policy holder, name of the insurance company, and policy and certificate number
• Payment method or payment information.
• Please contact us for signed authorization if someone else is responsible for paying for your care and will not be attending the appointment with you.
• Information about medication you’re taking, other health conditions, and medication allergies. It is important to share any medications you may be taking, and health conditions you may have, even if they do not seem to be related to your teeth. Many medications can have impacts on oral health, and may require modifications to treatment plans.
• Please fill the new patient form we will send to your prior to your visit. If you are unable to access or fill it online, please come ten minutes early to your visit so that you can fill it out.

Where Do I Find New Patient Form?

Aurora’s new patient form will be texted or emailed to you prior to your first appointment. If you cannot fill it out online, please arrive ten minutes early to your appointment and we will help you complete it in office.

Is the Clinic Handicap Accessible?

Aurora Dental Clinic is on the second floor of an older building. Unfortunately, our building has no elevator, so the clinic is not wheelchair accessible. However, if you are interested in becoming a patient at Aurora and have mobility issues, please contact us at info@auroradental.clinic and we can try to find a solution that works for you.

Does the Clinic Offer Dental Surgery On Site?

Aurora Dental Clinic offers a full spectrum of dental services, including dental surgery, implant surgery, implant supported dentures, gum and bone grafting, impacted wisdom tooth extraction, orthodontics, and other surgical services. All surgeries are performed with local anaesthetic. At this time, we do not offer sedation dentistry.

To ensure safety and quality of service, we require a surgical consult and updated radiographs at Aurora prior to surgical appointments.

Does the Clinic Offer Sedation Dentistry?

At this time, we do not offer sedation dentistry.

Are Payments Plans Available?

Our goal is to help you meet your oral health needs.

In some cases, payment plans may be available. These are usually implemented for ongoing treatments that span multiple appointments (or years, in the case of Orthodontics), that would have a prohibitively high cost if paid in a lump sum. 

Payment plans are created on a case by case basis, and are not guaranteed.

When possible, our dentists will present you with different treatment options so that you can select one that fits your budget. Some treatments may also be broken down into multiple appointments, where you can pay at each appointment rather than in a lump sum. 

In the long term, it is more affordable and better for your overall health to attend regular cleanings and checkups than to wait until a problem becomes complicated.

Please contact us at 604-271-6733 if you need to discuss payment options.

How Much Will My Visit Cost?

Your treatment costs are based on your unique health needs and the length of your appointment. 

You will be presented with a treatment plan with an estimate and asked for consent before proceeding with treatment.

For an approximate cost for your appointment, call our front desk at 604-271-6733. 

Please remember that the front desk will discuss treatment costs based on a “typical” appointment of that type, but your actual cost may be more or less based on your unique needs. 

If cost is a significant concern, please ask the dentist for a detailed estimate when they examine you prior to treatment. Our dentist must examine you to provide the most accurate treatment plan and estimate.

Aurora Dental Clinic is located in Suite 220 at 10151 No. 3 Road. The office is in the Richlea Square shopping complex above Tisol Pet Foods. The entrance to the offices is at the side of the building. Standing in front of Tisol, the entrance will be to your left. Aurora Dental Clinic is the first office at the top of the stairs. Our dentists, Dr. Lucy Liu and Dr. James Y.Y. Hsia have their names on the sign outside.

How Do I Find Your Office?

Aurora Dental Clinic is located in Suite 220 at 10151 No. 3 Road. The office is in the Richlea Square shopping complex above Tisol Pet Foods. The entrance to the offices is at the side of the building. Standing in front of Tisol, the entrance will be to your left. Aurora Dental Clinic is the first office at the top of the stairs. Our dentists, Dr. Lucy Liu and Dr. James Y.Y. Hsia have their names on the sign outside.

What is a Dental Treatment Plan?

When you come in for an appointment, your dentist will assess your chief complaint (the main problem) and build you a treatment plan to help resolve the issues. 

Treatment plans are individualized based on your needs, and sometimes, you will be provided with different treatment options. 

In this case, your dentist will usually suggest a recommended treatment and give you a secondary option. The secondary option may be less expensive, or less invasive, but is still better than doing nothing.

In some cases, you may only be given one treatment option. Sometimes an oral health situation is dangerous and has to be addressed immediately to prevent serious health complications.